Frequently Asked Questions
Order Processing Times
Cozy Croissant's items are made to order, with processing times that vary based on demand. We do our best to keep our homepage updated with current processing times. Shipping times are in addition to processing times. If you have a special occasion or need your order by a specific date, we encourage you to reach out to us at hello@cozycroissantembroidery.com before placing your order. We'll do our best to accommodate your request!
Return Policy
Each item is made to order, so all sales are final due to the nature of our products. If you're not satisfied with your order, please reach out to us at hello@cozycroissantembroidery.com, and we'll do our best to make it right!
Care Recommendations
Item care recommendations are in product descriptions. In general, we suggest gentle methods like handwashing or washing on cold to maintain quality.
Contact Us!
We love to hear from you! Fill out the contact form or email us at hello@cozycroissantembroidery.com—we’re happy to help and always appreciate your thoughts.